Investor complaints

Pursuant to § 11 para. 1 InvFG 2011, Gutmann Kapitalanlageaktiengesellschaft has introduced effective and transparent procedures for dealing with investor complaints promptly and appropriately. All complaints received as well as all actions taken to resolve them are documented and archived. Complaints provide important information about potential weaknesses in serving clients and contribute to the enhancement of service quality.

Investors may report complaints to the following address free of charge:
Gutmann Kapitalanlageaktiengesellschaft
Schwarzenbergplatz 16, 1010 Vienna
Phone: +43-1-502 20-333
(on weekdays 9:00 to 16:00 CET)

Gutmann KAG will strive to respond to complaints promptly and to contact investors without delay to develop an adequate solution.

Gutmann Kapitalanlageaktiengesellschaft is also a member of the mediation body of the Austrian financial sector, Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft – Banken und Kapitalanlagegesellschaften. For more information see